Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.
Member: $199 USD
Registration includes virtual access to all agenda items and digital program materials.
8:30 AM - 9:00 AM
Virtual Help Desk + Technology Check
The room will open early with optional time for participants to get familiar with the virtual platform, test their audio and webcam, or ask questions about the agenda before we begin.
9:00 AM - 10:00 AM
Welcome + Introductions
Facilitator(s): Rebecca Aleshire, Senior Account Executive, Southern California Gas Company
Come prepared to introduce yourself, share your role, and what you hope to gain from today's forum. Come prepared to highlight a success that you and your team have overcome and also what challenges you are facing.
10:00 AM - 11:00 AM
New Changes Affecting Customers: Regulations and Policy Updates
Speaker(s): Kevin Barker, Senior Manager, Energy Policy, Southern California Gas Company, Colin Turner, Deputy Director, Government & Regulatory Affairs, Canadian Gas Association
Hear from colleagues about policies and regulations that are affecting
the industry across the West.
Topics include:
– Adopted Regulations for the transportation sector including Advanced
Clean Cars II, Advanced Clean Trucks, and Advanced Clean Fleets
– Proposed appliance emission standards for commercial and residential
heating appliances
– Policy updates regarding clean fuels, specifically RNG, hydrogen and
carbon capture.
11:00 AM - 12:00 PM
Gaining Perspective: Hear From a Key Accounts Customer
Speaker(s): Chris Perry, CEO, Perry Family Farm, Zelinda Welch, Associate Director of Sustainability, USC Facilities Planning and Management
12:00 PM - 1:00 PM
Break
1:00 PM - 1:30 PM
Future Planning With WEI
Share topic ideas for future discussion and learn how to get involved in planning for the Spring Key Accounts Executive Forum.
1:30 PM - 2:30 PM
Roundtable Discussion: Utilities Adapting To Customer Generation Technologies
Facilitator(s): Paul Babb, Manager - Community Relations, NorthWestern Energy, Paul Alvillar, Manager of Large Business Account Management, Salt River Project
Discussion on various onsite customer generation technologies and what approaches utilities are taking to recover costs and incorporate them into their grid e.g., infrastructure updates, standby/backup services, etc.
2:30 PM - 3:30 PM
How Utilities Segment Customer Base Within Key Accounts Departments
Facilitator(s): Paul Alvillar, Manager of Large Business Account Management, Salt River Project
Speaker(s): Edneisha Lee, Account Advisor, Los Angeles Department of Water & Power
How does your department segment your key account customer base? Share your experience and learn about various strategies from other utilities.