Key Accounts – Virtual (Nov 17)

Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.

Register Now

General Details

  • Program Chair(s)
  • Jeni Reynolds, Manager of Business Services, San Diego Gas & Electric Company

    • Program Location
    • Virtual Event
    • No travel required. All agenda times are in Pacific time. Instructions to access the virtual event will be provided before the program.
    • Who Should Attend
      • Directors and Senior Managers of Key Account teams
      • Senior Account Managers
      • Major Accounts or Major Customer Representatives
      • Energy Solutions/Strategic Energy Partners or Advisors
      • Commercial or Industrial Account Services
      • Key Account Representatives
  • Registration Options
  • Member: $199 USD

    Registration includes online access and all digital meeting materials.

  • General Cancellation Policy
  • To best serve WEI members and program participants during the COVID-19 pandemic, WEI will be waiving its standard cancellation policy for this program and all programs through December 2020. Registrants can now receive a full refund should they need to cancel their registration up to the day before the program begins. This applies to both new and existing registrations for virtual programs.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public. Recording is not permitted for any portion of the event.
  • For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.


All session times are listed in Pacific time.

Tuesday, November 17, 2020

8:30 AM - 9:00 AM

Virtual Registration Desk Open

The Virtual Registration Desk is available to help with technical issues or answer questions about the agenda.

9:00 AM - 9:30 AM

Welcome + Introduction

Our Chair will welcome attendees and kick-off the forum. Afterwards, attendees will introduce themselves. Attendees are encouraged to share their name, company overview, general role within the organization and a recent win or current challenge.

9:30 AM - 10:30 AM

Motivate, Train, Retain Employees

10:30 AM - 10:45 AM


10:45 Am - 11:45 AM

COVID-19 Update

11:45 Am - 12:45 PM


12:45 PM - 1:45 PM

Gas + Electric Breakout

1:45 PM - 2:00 PM


2:00 PM - 2:15 PM

Gas + Electric Breakout Report

2:15 PM - 3:15 PM

Industry Topic Roundtable Discussion

3:15 PM - 3:30 PM

Wrap Up + Future Planning