Utilities proactively partner with key accounts in their service territories to better understand customer needs, improve services and maintain competitive edge. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. General session presentations from industry leaders include ample Q&A to offer insightful and relevant conversation, and concurrent breakout sessions for Key Account Team Directors/Managers and for Account Managers/Reps provide for a more intimate and focused conversation with peers. Overall program content covers a wide range of topics, including: alternative energy; customer appreciation and education; organizational approaches and metrics for managing KA departments; setting goals; business and economic development and succession planning.
Paul Johnson, Manager, Key Account Management, Southwest Gas Corporation
1600 E Northern Ave
Phoenix, AZ 85020
Who Should Attend
This program is only available to energy company members. Registration includes comprehensive meeting materials and all food events. For more information contact Meryl Collins at 971.255.4964.
1:00 PM – 1:30 PM
Welcome to Key Accounts and Southwest Gas
Speaker: Luis Frisby, VP/Central Arizona Division, Southwest Gas Corporation
1:30 PM – 3:00 PM
Facilitator: Paul Johnson, Southwest Gas
Review of pressing items and areas of focus within their Key Account group. As part of the registration process attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account group.
3:00 PM – 3:30 PM
3:30 PM – 5:00 PM
The Changing Energy Industry
Speaker: Mike Hildebrand, VP Consulting Services, E Source
A look at new customer expectations and the changing utility model. Join the conversation as we look at the changing customer landscape, how customers will interact with the utility, and the best practices to prepare for this inevitable change.
6:00 PM – 8:00 PM
WEI Hosted Networking Dinner
2501 E Telawa Trail
Phoenix, AZ 85016
8:00 AM – 8:30 AM
8:30 AM – 9:30 AM
Facilitators: Andy Rhea Southwest Gas, Jason Sanders, Puget Sound Energy and Michael Williams, Southern California Edison
We will have two topics available. One focused towards key account managers and the other towards managers of those departments.
9:30 AM – 9:45 AM
9:45 AM – 11:15 AM
Electric and Natural Gas Vehicles
Speakers: Lisa Rankin, Supervisor, Energy Solutions, Southwest Gas
Michael Williams, Principal Manager, Key & National Accounts, Southern California Edison
A look at how Electric and Natural Gas Vehicles are being positioned within the utility. We will hear a market update on best practices and what the future may hold.
11:15 AM – 1:00 PM
Hot Topics from Roundtable
Topics will be collected from day one and voted on by attendees to determine order. Questions will be addressed by attendees with best practices and solutions to the stated issue. Topics already included are: New Technology Transitioning from retired rep to new rep, CRM best practices and lessons learned. Lunch is included.
Pointe Hilton Squaw Peak
7677 North 16th St.
Phoenix, AZ 85020
Call the hotel directly at 602.997.2626 to reserve your room. Mention you are in town for Southwest Gas for a special corporate rate.
Stay at the all-suite Pointe Hilton Squaw Peak Resort in Phoenix, Arizona and explore the Hole-in-the-Wall River Ranch offering four acres of pools, waterfalls, lazy river, waterslide, miniature golf, four tennis courts and Children’s activity camp, Coyote Camp™. Recuperate in this Phoenix hotel’s Tocasierra Spa & Salon with a massage and a range of beauty treatments. Re-energize with a workout in the hotel’s fully-equipped fitness center.
Admire panoramic views from this mountainside Phoenix resort featuring 27-acres of landscaped grounds. Relax in one of 563 comfortable Suites or choose a detached, split level Casita, and enjoy private parking and a kitchenette. Refresh in the Casita’s pool, or watch the sunset with a drink on your private sundeck. Dine outside at one of this Phoenix hotel’s three restaurants. Enjoy Western family-style dining at Hole-in the-Wall restaurant, a 1940s ranch house. Sip on cocktails at Slim Picken’s poolside bar. Indulge in fine American cuisine made from local produce at Rico’s American Grill.
Driving Directions from Sky Harbor International Airport
Joe Varela joined Southwest Gas Corporation (SWG) as a college intern in 1990. After graduating from The University of Arizona with a Bachelor of Science degree in Civil Engineering, Joe began his full-time career at SWG in Operations. In 1998, Joe became an Industrial Gas Engineer in Key Account Management. There he supported the continued use of natural gas and promoted new uses with SWG’s commercial/industrial customers. Joe has negotiated service agreements, and bypass rate agreements. In his current role as Energy Solutions manager, Joe focuses on economic development for SWG through the promotion of emerging natural gas technologies such as compressed natural gas, renewable natural gas and combined heat and power. Joe also oversees SWG’s new Utility Energy Service Contract (UESC) program that is moving the company into new areas of service that could result in significant increased margin for the company. Joe was part of a team that pursued and received approval from the Arizona Corporation Commission for a compression tariff and a renewable natural gas tariff.
Joe holds an MBA from the University of Arizona. His industry experiences combine operations, sales, regulatory, public affairs and customer management.