By the end of this training, you will gain the knowledge and ability to: understand how and why conflicts arise, minimize conflict occurrence and severity, and improve conflict resolution through understanding and expanding your conflict resolution style, establishing effective ground rules and communicating with professionalism and empathy.
Members with a desire to learn and develop new skills as well as members that have professional development plans and goals that need to be addressed through training.
Member: $249 USD
Registration includes online access and all digital meeting materials.
8:45 AM - 9:00 AM
Virtual Help Desk + Technology Check
The room will open early with optional time for participants to get familiar with the virtual platform, test their audio and webcam, or ask questions about the agenda before we begin.
9:00 AM - 9:45 AM
Conflict Background and Prevention
9:45 AM - 10:20 AM
Conflict Style Assessment + Overview
10:20 AM - 10:30 AM
10:30 AM - 11:00 AM
Understanding Our Conflict Styles
11:00 AM - 11:45 AM
Conflict Resolution Techniques
11:45 AM - 11:55 AM
11:55 AM - 12:40 PM
Negotiation in Conflict
12:40 PM - 1:00 PM
Wrap Up + One Action