Mar

09-11

Spring Energy Symposium (Mar 09-11)

Customer + Corporate Symposium: Join over 250 energy professionals to discuss the latest industry trends and best practices in corporate and customer services. The diverse mix of presentations, Q&A panels, roundtable discussions and networking allow attendees to share their experiences and develop contacts throughout the industry. Expect to gain applicable insights on a variety of topics including customer experience; human resources; business intelligence; emerging technology, products and services; communications and community relations. This program is an excellent professional development and organizational team-building opportunity. Vendors encouraged to display.

Register Now

General Details

Program Co-chairs
Mike Broemeling, Director, Customer & Shared Services, Avista Utilities
Stephanie Winn, Manager, Salt River Project

Program Location
Grand Hyatt Seattle
721 Pine Street
Seattle, WA 98101

Who Should Attend

  • Corporate and customer service senior management
  • Customer experience and channel managers
  • Service center managers
  • Customer program managers
  • Corporate communication professionals
  • Community outreach and public relations professionals
  • Human resources professionals
  • IT and technology professionals
  • Data analytics professionals
  • Service company providers

View the Spring Energy Symposium postcard.

Registration Options
Conference Registration Member: $749 (speakers and delegates)
Conference Registration Regular: $1,699

Conference Registration + Vendor Display Member: $1,099
Conference Registration + Vendor Display Regular: $2,049
Member Vendor Only: $550
Regular Vendor Only: $1500
+ Booth Assistant for $299
+ Guest Pass for $125

Prices increase $200 for the Conference Registration + Vendor Display option and $100 for all other registration options after February 9, 2016. Conference registration includes comprehensive meeting materials, all sessions and all food events.

Vendor Only registration includes registrant as the main vendor display representative, a skirted table in the display area, and Thursday food events (breakfast, lunch, evening reception). Conference attendance is not included. If you would like to attend the entire Symposium, choose the combined Conference Registration + Vendor Display option.

A Booth Assistant registration is added to a vendor display registration and includes Thursday food events (breakfast, lunch, evening reception).

A Guest Pass added to a conference registration allows a delegate to bring a guest to the Wednesday welcome reception and Thursday vendor receptions only.

For more information contact Christopher Lee, Senior Program Manager at 971.255.4967 or Meryl Collins, Program Manager at 971.255.4964.

Agenda

Wednesday, March 9

1:30 PM — 5:30 PM
Optional Networking Activities
South Lake Union and Denny Substation Tour
Hosted by:
Seattle City Light-01
Food and Cultural Tour of Pike Place Market
Sponsored by:
Opower-01
5:00 PM — 5:30 PM
New Attendee Meetup
If this is your first time attending a WEI event show up early to meet experienced WEI veterans and fellow first timers. Welcome to SES!

5:30 PM — 7:00 PM
Welcome Reception
Sponsored by:
Opower-01

Thursday, March 10

7:00 AM — 8:00 AM
Registration + Breakfast
Registration sponsored by:
ActiveTelesource-01
8:00 AM — 9:30 AM
Lessons from the Future for Energy Enterprises
Speaker: Glen Hiemstra, CEO of Futurist, LLC
Glen Hiemstra will present an opening keynote talk on longer-term trends shaping the future and the opportunities we have to create a preferred future over the coming decades. The world is changing rapidly for the energy utility. What are key issues – energy and electricity related, demographic, cultural, technological, economic, environmental, political, global – that, if anticipated and dealt with creatively, can make our enterprise sustainable for the long term? What are mental models, attitudes, and practices can lead to a successful future vision?

9:30 AM — 10:00 AM
Break with Vendors

10:00 AM — 11:30 AM
Track Breakout Sessions

Communications + CommunityCustomer Experience: Employee OperationsCustomer Experience: Process + Technology – It’s All About Me! – A Customer Centric Point of View (Combined Session A)
Emerging Products + Services – Implications of the Clean Power Plan
Our People – Breaking Tradition in a Regulated Environment: Top Talent Acquisition and Retention
Business Intelligence + Technology – Cloud Cover – A Perspective on Cloud Security and Cost

11:30 AM — 12:30 PM
Lunch with Vendors
Sponsored by:
Energy Savvy-01
PDT Recognition will be at 11:45 AM and the Vendor Showcase will start at 12:00 PM.

12:30 PM — 2:00 PM
Track Breakout Sessions
Customer Experience: Employee Operations – Juggling Generations and Personality Differences to Engage and Sustain Today’s and Tomorrow’s Workforce
Customer Experience: Process + Technology – The Art & Science Behind Creating an Effortless Customer Experience in the Digital Age
Communications + Community – Excellence in Community Outreach
Emerging Products + Services – Is Your Utility Business Model Still Relevant?
Our People – HR’s Role in Leading Employees Through Change
Business Intelligence + Technology – The Grid Operating System – How Should Utilities Manage Distributed Energy Resources?

2:00 PM — 2:30 PM
Break with Vendors

2:30 PM — 4:00 PM
Track Breakout Sessions
Customer Experience: Employee Operations – How to Staff Effectively with Limited Resources
Customer Experience: Process + Technology – Engagement-to-cash: Building a Business Case for Customer Transformation
Communications + Community – Economic Development – What is the Utility’s Role?
Emerging Products + Services – Rate Design Matters!
Our People – Building Engagement for the Changing Needs of Tomorrow’s Workforce, Today
Business Intelligence + Technology – Supercharged Data Analytics – How Business Analytics is Improving Operational Excellence

4:00 PM — 4:10 PM
Break

4:10 PM — 5:10 PM
Intentional Personal Connections: Alaska Airlines Customer Service Strategy
Speaker: Sunae Park, Managing Director, Airport Operations & Customer Service, Alaska Airlines
Awarded highest in customer satisfaction among traditional carriers in North America by J.D. Power & Associates, eight years in a row, Alaska Airlines will share its strategy on customer service and the ongoing drive for operational excellence. By using a data centered approach that focuses on innovation, technology, and hiring strategies Alaska has created a competitive edge over the competition. Alaska is doubling down on its focus on customers to meet ever-changing customer expectations and using technology to increase personal connections.

5:10 PM — 7:00 PM
Reception with Vendors

7:00 PM — 9:00 PM
Reception at Tap House Grill
Sponsored by:
Tendril-01
Tap House Grill
1506 6th Ave
Seattle, WA 98101

Friday, March 11

7:15 M — 8:00 AM
Breakfast

8:00 AM — 8:50 AM
Utility Executive Panel – Balancing the Effortless Experience and Operational Excellence
Moderator: Mike Broemeling, Director, Customer & Shared Services, Avista Utilities
Panelists: Nicole Howard, Chief Customer Officer, Sacramento Municipal Utility District
Phil Bussey, Chief Customer Officer, Puget Sound Energy
Keith Anderson, Senior Vice President, Customer Services, BC Hydro
Come listen to a dynamic panel of utility Executives up on the main stage as they address this year’s theme of “Operational Excellence For our Customers and for our Future” Learn the challenges and opportunities they face with the changing landscape in the energy industry and take the opportunity to submit questions in advance as well as interact by asking your own questions.

8:50 AM — 9:15 AM
Break with Hotel Check Out

9:15 AM — 10:45 AM
Track Breakout Sessions
Customer Experience: Employee Operations – Creating a Performance Driven Culture
Customer Experience: Process + Technology – Going Social the Power and Peril
Communications + Community – Best Practices in Complex Issue Messaging
Business Intelligence + TechnologyEmerging Products + ServicesOur People – Surfing the Data Tsunami – Who Owns the Data? (Combined Session B)

10:45 AM — 11:00 AM
Break with Snacks and Refreshments

11:00 AM — 12:30 PM
Track Breakout Sessions

Our PeopleCustomer Experience: Employees Operations – Company Branding, Recruitment, and Program-Based Staffing for Success (Combined Session C)
Customer Experience: Process + TechnologyBusiness Intelligence + Technology – Solar Horizons: The Future is Bright – Are You in the Game? (Combined Session D)
Emerging Products + ServicesCommunications + Community – Navigating the Net Metering Minefield (Combined Session E)

12:30 PM
Meeting Adjourned

12:30 PM — 1:30 PM
2016 Wrap Up Meeting (open to all attendees, PDT encouraged to attend)

Networking

South Lake Union and Denny Substation Tour
Wednesday, March 9, 2016
1:30 PM – 4:30 PM

Cost: Free – sign up during registration, spaces limited
Hosted by:
Seattle City Light-01
Includes:
Transportation from hotel
Tour of the South Lake Union District
Campus tour at the Fred Hutchinson Cancer Research Center
Overview and site visit of Denny Substation project

Description
South Lake Union is Seattle’s fastest growing neighborhood as it has transformed from aging industry to a hub for research and innovation. Seattle City Light’s Jackie Smith will share the history of South Lake Union as a Seattle native who grew up in the area. You will visit the Fred Hutchinson Cancer Research Center, a high-tech facility that participates in Seattle City Light’s Meter Watch Program. You will also learn about SCL’s Denny Substation Project and see the site that will include community meeting space, educational center, walking loop, transit hub, and public art installations in addition to a new substation to serve the area. Along the way you will pass notable sites such as REI’s flagship store, Amazon campus, Gates Foundation campus, and some of the 20+ planned residential developments in South Lake Union.

The group will meet in the lobby of the Grand Hyatt Seattle at 1:30 PM and board a bus to start the tour. Scheduled to return at 4:30 PM, but may be later depending on traffic and time spent at each stop.

Food and Cultural Tour of Pike Place Market
Wednesday, March 9, 2016
2:30 PM – 5:30 PM

Cost: Free – sign up during registration, spaces limited
Sponsored by:
Opower-01
Includes:
16+ bites and sips – including crab cakes, chowder, wine and cheese!
Insider’s look at 7 Market vendors
Entertaining stories of the Market’s rich history and culture
1-on-1 time with the famous fish throwin’ Pike Place Fish boys

Description
Join us for Seattle’s original food and cultural tour of Pike Place Market while networking with industry peers! Become a market insider on this behind-the-scenes adventure to experience the sights, sounds, and flavors of this historic 100+ year old landmark. Meet the Market’s lively characters and hear their memorable stories. See fish fly, cheese being made, and the original Starbucks store. Our tour guides are past and present members of the Pike Place Market community. These intimate friendships with Market merchants ensure you will always receive special treatment. From Iron Chef winner Tom Douglas, to world famous fish throwers, come meet our Market family!

The group will meet in the lobby of the Grand Hyatt Seattle at 2:30 PM and walk to the market with the tour guide. Group will return to the hotel on foot by 5:30 PM.

Hotel + Travel

Grand Hyatt Seattle
721 Pine Street
Seattle, WA 98101
Phone: 206.774.1234

Reservation Instructions
Click here to make your room reservations or to update an existing reservation. Alternatively, you can call the hotel directly at 206.774.1234. Identify yourself as being with Western Energy Institute to receive a special rate of $209 single/double plus state and local taxes this rate is guaranteed to February 09, 2016 or until the WEI room block is full.

Cosmopolitan flair and Pacific tranquility come together at the luxurious Grand Hyatt Seattle, located in the heart of the city’s thriving retail and theater district. Experience the breathtaking beauty of the Pacific Northwest and the lavish opulence of the big city at this truly unique hotel in downtown Seattle.

Parking
Valet parking: $33 per night plus tax (in/out privileges included)
Self parking: $28 per night plus tax (does not include in/out privileges)

The garage is not owned or operated by the Grand Hyatt Seattle. Valet parking may be added to guest room folios, but self parking must be cleared directly with the parking garage each time a vehicle exits.

Travel Information
From SEA-TAC Airport
Shuttle Express: Follow signs to “Ground Transportation”
Cost: One-way to/from airport -$21.00 ++
Phone: 425.981.7000
Gray Line Airporter: Ticket counter in baggage claim by door 00
Cost: One-way – $11.00 each
Round trip – $18.00 each
Taxi: Follow signs to “Ground Transportation”
Approx. $30 – $35
Private Car: Follow signs to “Ground Transportation”
Approx. $67.50 plus tax & grat

From Boeing Field
Taxi: Approx. $20 – $30

From AMTRAK Train Station
Taxi: Approx. $5.00 – $7.00

Vendor Displays

Vendor Display Schedule

Thursday, March 10
7:00 AM – 9:30 AM Check-in + Set-up
9:30 AM – 10:00 AM: Break with Vendor Displays
11:30 AM – 12:30 PM: Lunch with Vendor Displays
2:00 PM – 2:30 PM: Break with Vendor Displays
5:10 PM – 7:00 PM: Reception with Vendors
7:00 PM – 9 PM: Tear Down

Thursday’s lunch hour will feature a Vendor Showcase. Each vendor company will be invited to present for up to one minute.  Use this opportunity to highlight products and services to the entire Spring Energy Symposium audience.

Table selection will be available by order of registration.

Registration Options
Conference Registration + Vendor Display Member: $1,099
Conference Registration + Vendor Display Regular: $2,049
Member Vendor Only: $550
Regular Vendor Only: $1500
+ Booth Assistant for $299

Prices increase $100 for all registration options after February 9, 2016. Conference registration includes comprehensive meeting materials, all sessions and all food events.

Vendor Only registration includes registrant as the main vendor display representative, a skirted 6 foot table in the display area on Thursday during all display events. Conference attendance is not included. If you would like to attend the entire conference, choose the combined Conference Registration + Vendor Display option.

A Booth Assistant registration is added to a vendor display registration and includes Thursday display events.

SES2016_VendorMap-01SES Vendor Listing

Display Details
Each display will have one 6’x30” skirted table and one chair. Due to space constraints we will not be able to accommodate display materials larger than 8 feet in total width. Registered vendors will be provided with a form to order any desired A/V support directly from the hotel.

General Shipping Information
Materials can be shipped directly to the Grand Hyatt, Seattle up to five days prior to the event. Registered vendors who plan to ship materials must fill out a form with additional shipping details which will be provided by WEI. To receive a copy of this form, or for any other vendor related questions, contact Anna Sanger Reed at 503.688.2795.

Program Sponsors

Platinum Members:

Accenture-01Booz-01Burns + McDonnell-01Copperleaf-01EY-01Henkels + McCoy-01Itron-01-01KPMG-01KS Energy Services-01Landis+Gyr-01Mosaic-01NPL-01Opower-01Par Electric-01Picarro-01Potelco-01PWC-01Rokstad-01SAP-01Sheffield-01Siemens-01TDW-01Tendril-01

Gold Members:

Aclara-01ActiveTelesource-01Alstom-01Esource-01IBM-01Intel-01Nexant-01Ricoh-01Towers Watson-01

Meet The Speakers

Amy Miller

PNM

Director of Community and Local Government Affairs

Kirsten Derasmo

Southwest Gas Corporation

Generalist II

Angelique Pruitt

Idaho Power

Employment Manager

Ngoni Murandu

NW Natural

Chief Information Officer

Sue Mallah

Pacific Gas and Electric Company

Sr. Diversity & Inclusion Consultant

Leslie MacDonald

BC Hydro

Employee Engagement Program Manager

Brian Koch

Salt River Project

Director of Finance

Kelly Magalsky

Avista

Carlos Gonzalez

Solar City

Ngoni Murandu

NW Natural

Chief Information Officer

Kirsten Derasmo

Southwest Gas Corporation

HR Generalist II

Max Ramsay

Amazon Web Services

Senior Security Solution Architecture Manager

Angelique Pruitt

Idaho Power Company

Employment Manager
Learn More

Angelique Pruitt joined Idaho Power Company in 2006 as a Human Resources Leader and later, became the Company’s Employment Manager. In this role she was responsible for overseeing workforce planning initiatives, talent acquisition, affirmative action compliance, diversity, and employment practices. In 2016, Angelique moved from HR into operations and is currently the Regional Operations Manager overseeing operations for the Company’s Southern region.

Mike Broemeling

Avista Utilities

Director, Customer & Shared Services
Learn More

Mike is the Director, Customer & Shared Services at Avista with responsibility for customer service including meter reading, field services, billing, contact center, training, technology and credit & collections. He is also responsible for supply chain, facilities, fleet and business process improvement.

Mike joined Avista in 1983 and has held a variety of leadership roles during his career. He is a graduate of Whitworth University and resides in Spokane, Washington.

He has been active in the community serving on non-profit boards along with being very active in the Boy Scouts of America.

Nicole Howard

Sacramento Municipal Utility District

Director, Customer Services

Phil Bussey

Puget Sound Energy

Senior Vice President and Chief Customer Officer

Glen Hiemstra

Fururist, LLC

CEO

Matthew Parkhurst

PG&E

Sr. Call Center Systems Analyst
Learn More

Mr. Parkhurst has been in the customer service group at PG&E for the last 15 years. His career has been focused heavily on Quality Assurance and the last 8 years have been focused on improving the IVR system.

Kelly Magalsky

Avista

Sr Manager of Products and Services
Learn More

Kelly Magalsky has 6 years of experience in the utility industry and is currently the Sr. Manager of Products and Services for Avista. In this role he leads a team devoted to developing and managing new customer facing programs.

Tiffany Roesti

NorthWestern Energy

Supervisor of Training and Quality Assurance
Learn More

Tiffany A. Roesti is the Supervisor of Training and Quality assurance for NorthWestern Energy located in Butte, MT. She has been with NorthWestern Energy for 17+ years occupying several positions including Customer Service Representative, After Hours Dispatcher, Technical Trainer, and Business Analyst – Training. Tiffany has a master’s degree in Technology in Education and a bachelor’s degree in Elementary Education.

Paul Kimmell

Avista Corporation

Business and Public Affairs Manager
Learn More

Paul J. Kimmell – is the Palouse area regional business/public affairs manager with Avista Corporation. He holds a BS in Urban Planning from Illinois State University. Kimmell is board chair of the Inland Northwest Partners.

Lorilee Koltai

BC Hydro

Executive Director, BC Hydro Power Pioneers
Learn More

To follow

Colleen Olphert

Boston College Center for Corporate Citizenship

Membership Director
Learn More

Since joining the Center in 2001 Colleen has had thousands of conversations with corporations on the challenges and opportunities corporate citizenship presents to them. Over the years she has managed advisory services, custom training, member benchmarking, regional events, and membership. In her current role she has helped membership grow to over 400 corporations. Prior to joining the Center, Colleen worked in the nonprofit sector connecting volunteers to service opportunities. She received her MBA and MSW from Boston College.

Martha Baeli

Pacific Gas & Electric Company

Senior Interconnection Manager

Bobbi Schroeppel

NorthWestern Energy

Vice President - Customer Care, Communications and HR
Learn More

Ms. Schroeppel responsibilities include strategic and day-to-day leadership of NorthWestern’s customer facing, communication and human resources generalist processes. She holds degrees in Statistics, Sociology and an MBA from the University of Minnesota.

Jason Teller

Puget Sound Energy

Vice President, Customer Solutions

David Grant

Tendril

VP, Sales and Marketing

Warren Silva

NW Natural

Data Analyst
Learn More

Warren Silva has been forecasting staffing requirements and building schedules for NW Natural since 2007. Without the flexibility of “in-and-out” seasonal or part time agents, NW Natural has long relied on creative measures to effectively manage contact center staffing needs year round.

Jill E. Carter

Questar

Director Human Resources
Learn More

Jill is the Dir. of HR for Questar Corp. Her areas of expertise include organizational dynamics, employee development, engagement, collaborative problem solving and compensation/incentives. She has an MPA from the University of Utah.

Kristin Punter

PG&E

Manager, Workforce Management
Learn More

Kristin Punter has over 20 years of experience in contact center operations and is presently the Manager of Workforce Management at Pacific Gas & Electric Company (PG&E).

Courtney Cudlip

IBM

Senior Managing Consultant
Learn More

Courtney Cudlip is a Program Manager who specializes in mobile and digital transformation program management. She works with utilities across North America to define their mobile strategy and works with them through implementation.

Jason I. Riggs

Salt River Project

Assistant Treasurer
Learn More

Jason Riggs serves as the Assistant Treasurer of Funds Administration for Salt River Project. He provides servant leadership and direction to his team in their oversight of the Project’s nearly $4 billion dollar long-term investments. He also serves on the Project’s Business Analyst Rotation Program hiring committee, which is responsible for identifying and selecting analytical and leadership talent for the company.

Jason earned his Bachelor of Science Degree in Finance and Accounting from The University of Arizona, and his Master in Business Administration in Finance from Grand Canyon University in Phoenix, Arizona. He has a diverse background in finance, investments, and leadership, having spent time at Arthur Andersen, KPMG, and The University of Arizona.

Jason is Certified Public Accountant in Arizona, a member of the Investment Committee for the Arizona Community Foundation, serves on the audit committee for Central Christian Church, is a past participant of the Global Institute for Leadership Development, is a longtime blood donor, and he is a youth soccer and softball coach.

Jason is married and has two children, ages 12 and 9. He enjoys cycling, motorcycling, reading, and the outdoors. He loves spending time with his family, and the family dog, camping in the cool pines of northern Arizona.

Amelia Schlusser

Green Energy Institute at Lewis & Clark Law School

Staff Attorney, Green Energy Institute
Learn More

Amelia evaluates policies to promote renewable energy development and assesses the legal implications of existing and proposed laws and regulations. She has a B.A. from Penn State and J.D. and LL.M. degrees from Lewis & Clark Law School.

Susan Mallah

Pacific Gas & Electric Company

Senior Diversity Consultant
Learn More

Sue Mallah is currently a Senior Diversity performer in Performance and Inclusion with Pacific Gas and Electric Company (PG&E). In this role, she oversees the strategy and execution of governance for the Employee Resource Groups (ERGs) and diversity and inclusion training.
Sue joined PG&E in 2001 as an Equal Employment Opportunity investigator, Human Resources, investigating allegations of discrimination on the basis of EEO categories. Her project work,
while an investigator, included volunteering her time to execute ERG programs, until such time
as that grew into a full-time position, with the growth of the ERGs’ strategic impact.

Prior to joining PG&E, Sue built an accomplished 16 year career in Human Resources with AT&T, where she was also an investigator and devoted time to affinity groups and community organizations. During the course of her HR career, Sue has provided guidance to both employees and senior leaders, in finding creative ways for all employees to contribute to company goals, while enhancing cultural awareness contributing to diversity and inclusion.

Joanne Thomopoulos

BC Hydro

Director, Human Resources
Learn More

As Director of Human Resources for Client Services at BC Hydro, Joanne is responsible for providing leadership to the client groups she supports for various BC Hydro initiatives including workforce reallocation, vacancy management, performance management

Keith Anderson

BC Hydro

Senior Vice President, Customer Services
Learn More

Keith Anderson is the Program Director for BC Hydro’s Transformation Program. Keith was, until recently, part of the implementation of BC Hydro’s Smart Metering and Infrastructure Program. As Director of Deployment he led the installation of 1.8 million meters and the associated telecommunications network, in addition to leading the procurement and contracting for the program. Prior to this Keith worked as the Senior Manager for First Nations Consultation and Negotiation, where he was able to see the positive impacts on First Nation communities that resulted from the negotiated agreements that BC Hydro reached with these communities prior to implementing capital projects on First Nation land. Prior to BC Hydro, Keith spent more than 5 years with TransAlta in a variety of roles. In his spare time, Keith spends time with his family including coaching girls soccer.

Jim Lazar

Regulatory Assistance Project

Senior Advisor
Learn More

RAP is a global non-profit that provides training and technical assistance to policymakers and regulators. Jim Lazar has been a consultant in rate and regulatory matters since 1982. He is based in Olympia, Washington.

Amy Miller

PNM

Director of Community and Local Government Engagement
Learn More

Amy Miller currently serves as the Director of Community, Environmental and Local Government Engagement where she leads the PNM team on local government issues, PNM program outreach, environmental outreach and corporate giving and volunteer efforts. She has been at PNM since 2003, serving in various roles in the PNM Public Policy group in corporate communications, governmental affairs and policy analysis, energy efficiency and stakeholder engagement. Prior to joining PNM, Amy served as the Director of Public Relations at Rick Johnson & Company, where she worked with utility, educational and environmental clients. Amy also worked in community and economic development, and marketing and communications roles at Plains Electric Generation and Transmission Cooperative. She has a Master’s in Public Administration from the University of New Mexico, and is a graduate of the University of Idaho Utility Executive program and a graduate of Leadership Albuquerque. Amy serves as the current board president of The Nature Conservancy of New Mexico, and serves on advisory boards for the University of New Mexico School of Public Administration and the Albuquerque 20/30 District. She grew up on Santa Fe and lives in Albuquerque with her husband, two teenagers and three dogs.

Erwin Furukawa

Ernst & Young LLP

Executive Director
Learn More

Erwin is a visionary leader whose innovative strategies propelled two major companies into new markets and pioneered the development and execution of unique customer experience strategies in the energy and telecom sectors.

Dawn Miller

SMUD

Director, Organization & Workforce Development
Learn More

Dawn Miller is Director of Organization and Workforce Development for SMUD. She leads a team chartered to help SMUD envision and create the SMUD organization of the future while also providing tactics to develop the workforce of today for that future.

David Thornton

Idaho Power Company

Community and Customer Relations Coordinator
Learn More

David works on community and community initiatives for Idaho Power. In his role, he seeks collaborative opportunities with customers and stakeholders in economic development, community relations and other customer-focused initiatives and programs. He has a degree in Economics from the University of Idaho and recently completed the Corporate Citizenship Leadership Academy through the Carroll School of Management at Boston College.
He enjoys golfing, skiing, camping, travelling and cooking with his wife, Stephanie, and their children Elle and Johnny.

Kathy Knoop

Salt River Project

Senior Scientist
Learn More

Kathy Knoop is a Senior Scientist at Salt River Project. She is responsible for SRP’s electric vehicle program including customer support, system impact, fleet electric vehicles and employee programs. Kathy also coordinates and reports on SRP’s sustainability programs as well as developing new programs for SRP to showcase their sustainability efforts. She reports regularly to executive staff and presents to both internal and external audiences to assist them with a greater understanding of the issues surrounding electric transportation, sustainability, climate change and environmental programs. During Kathy’s 23 years at Salt River Project as a both senior chemist, environmental scientist and sustainability analyst she has also worked on supporting environmental compliance for SRP’s power plants and developing SRP’s greenhouse gas emission reporting procedures for the California Climate Action Registry.

Kathy was born in Phoenix, Arizona and attended Arizona State University. She holds a Master’s Degree in Environmental Management and Bachelors degree in Chemistry.

Lane Hart

IBM Global Business Services

Managing Consultant
Learn More

Lane has worked and consulted globally across a variety of industries including Aerospace & Defense, Industrial Products, Education, Healthcare, and Retail. Now focused on creating a richer customer experience through the use of social and unstructured data, Lane is a Managing Consultant in IBM’s Big Data & Analytics Strategy practice. You can follow him @lanehart on Twitter, but beware, you may be subjected to posts of some of his favorite hobbies, travel and food!

Don Edwards

Amazon Web Services, Inc.

Security Solutions Architect
Learn More

Don Edwards is a Security Solutions Architect for Amazon Web Services (AWS) and a member of the team broadly responsible for helping customers meet their security and compliance objectives on the AWS platform. His primary areas of focus are on the energy sector and the nascent “Internet of Things”. Don’s career spans over 20 years in technology roles in multiple industries, including technology infrastructure, electric power, and financial services. During that time, he has held leadership roles in multiple aspects of the development and management of enterprise systems, including system architecture, network design, information security, and configuration management.

John Egan

Egan Energy Communications

President
Learn More

John Egan is president of Egan Energy Communications, which provides communications services to utilities to help them turn their stakeholders into advocates. Prior to founding EEC in 2009, John was a research director for E Source’s Utility Communicators Service. Earlier in his career, he was media relations supervisor at Salt River Project as well as a senior marketing intelligence analyst at SRP. Prior to SRP, John was an editor and reporter at The Energy Daily in Washington, D.C. John received his MBA from the W.P. Carey School of Business at Arizona State University and his B.A. in Political Science from the University of Chicago.

Scott Thomsen

Seattle City Light

Sr. Strategic Advisor in Communications
Learn More

Scott Thomsen is a senior strategic advisor in communications for Seattle City Light, which his responsibilities include media relations and managing the utility’s social media accounts. He was instrumental in the development of the utility’s online outage map. He is active in driving change in how utilities communicate with customers, and has helped other utilities to leverage new tools and technologies to create new and meaningful customer experiences.

Sushant Warikoo

IBM Global Business Services

Partner & Lead - Big Data & Analytics, Communication Sector
Learn More

Leading the Big Data and Analytics practice for the IBM – Global Business Services – Communication Sector, including Energy & Utilities, Media & Entertainment, and Publishing.

Todd Schultz

Idaho Power Company

Customer Care Manager
Learn More

Currently, Todd is the Program Leader for Idaho Power’s Industrial, Commercial, and Irrigation energy efficiency and demand response programs. He has been in his current position since June, of 2009. Todd started his career with Idaho Power in 1985, and has held numerous leadership positions within Idaho Power. Leadership positions held include; Customer Service Center Leader, Customer Billing, Collections, and Cash Remittance Leader, and Customer Service Supervisor. Todd graduated from the University of Idaho in 1982, with a B.S. in Marketing.

Todd has been married for 24 years, and has a son who is a freshman in college, and a daughter who is a sophomore in high school. He enjoys golfing, skiing, and running. For the past 20 years, he has logged his running miles. Currently, he has run 21,165 miles, with a goal of running 25,000 miles.

Wyley Hodgson

Nexant

Senior Consultant, Planning and Evaluation

Robert Negrete Jr.

Pacific Gas and Electric Company

Manager

Michael Shaw

Portland General Electric

Manager, Digital Customer Channels

Lena Hansen

Rocky Mountain Institute

Managing Director, Electricity

Dean Duncan

Salt River Project

Senior Director, Strategic Planning
Learn More

With over 26 years at SRP, Dean Duncan has made a remarkable impact on the financial and strategic success of SRP. Currently Senior Director of Strategy at SRP in Phoenix, Arizona, Mr. Duncan leads an exceptional team of professionals responsible for managing SRP’s strategy, archives, and economic development.

Prior to his current position, Mr. Duncan was SRP’s Corporate Treasurer. In this role, he successfully managed a team responsible for addressing SRP’s financial plan/budget, retail pricing, long term investments (e.g., retirement fund), cash levels, and borrowing needs.

Preceding Mr. Duncan’s success in the Treasury area, he served as Manager of Financial Planning where he was responsible for extensive analysis on a variety of financial matters facing SRP. Financial Planning also assembles SRP’s 6-year Financial Plan and one-year Operating Budget. While in Financial Planning, Mr. Duncan played a significant role in navigating SRP through the “great recession” of 2007-08.

Earlier roles at SRP include serving as Analyst in and Supervisor of the Corporate Pricing department. There, Mr. Duncan had responsibilities for a wide variety of investment decisions, pricing issues, and he led his team to unbundle SRP retail electricity prices in preparation for retail electric competition.

Prior to joining SRP, Mr. Duncan worked in retail personal computer industry in sales, customer training, and customer support providing him with highly valuable insight into the customer side of business.

Mr. Duncan holds a Bachelor’s of Science degree in Finance from Grand Canyon University and an MBA from Arizona State University.

Dean is the proud father of 3 adult children, Jessica, Becca, and Jack. He has many interests including technology, golf, bike riding, running, hockey, and curling.

Sarah Pagliasotti

Portland General Electric

Corporate Communications

Greg Zeller

Puget Sound Energy

Director, Customer Care
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Greg Zeller is the Director, Engineering at Puget Sound Energy. In his 40th year with Puget Sound Energy (and Puget Sound Power & Light), he has extensive background in all aspects of utility operations. Currently, he is in a temporary assignment as the Program Manager for a technology transformation at PSE implementing an SAP CIS system, Outage Management System and as GIS system for both electric and gas infrastructure. As the Director, Engineering he oversees the day to day functions of PSE electric and gas engineering including generation, transmission, distribution, substation, control/protection engineering. Prior to this position he served to oversee Electric Operations including Substation construction and Maintenance, System Operations and Electric First Response operations functions.

Mr. Zeller is a graduate of the University of Washington with a bachelors’ degree in Electrical Engineering, specializing in power systems analysis. Professional development experience is from the University of Washington’s Business School Executive Program. He is a registered professional engineer in Washington State and a member of IEEE.

Mike Hildebrand

E Source

VP, Business Development

Michael Staples

Opower

Product Marketing Manager

Richard Luna

CPS Energy

Sr. Program Manager

David Schmitt

Sacramento Municipal Utility District

Data Governance Program Manager

June Pusich-Lester

NorthWestern Energy

Demand Side Engineer, Regulatory Services Group

Theresa Alberts

Sacramento Municipal Utility District

Talent Acquisition Specialist
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Theresa Alberts is a Talent Acquisition Specialist for SMUD’s Grid Asset department in Sacramento, CA. Theresa is a seasoned professional with the experience, creativity and dedication needed to recruit and match talented, resourceful candidates with the precise needs of her utility customers.

Theresa successfully created and launched SMUD’s High School Internship program; and she is a career ambassador for community outreach events.
She is an active member of the Inclusion Action team, Military employee resource group, and the Women’s employee resource group.

She holds a BS degree in Computer Information Systems. When she is not working she is planning her next scuba diving expedition.

Anne Rail

BC Hydro

Senior Human Resources Business Partner
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Anne is part of the Deputy CEO and Capital Infrastructure and Project Delivery, Client Services Team. She provides strategic human resources support to the Generation and Transmission Engineering business group. She holds a Certified Human Resources Professional designation and has over 15 years’ experience in this field. Anne enjoys staying active and is always busy volunteering, visiting with friends and family, tending to her dogs or attending hockey games.

Yvonne Low

Southwest Gas Corporation

Manager, Energy Services and Corporate Communications
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Yvonne Low is the manager of Customer Engagement and Corporate Communications at Southwest Gas Corporation. In this capacity, Low is responsible for the company’s marketing and corporate communications strategies and oversees initiatives targeted towards customer acquisition and retention, customer experience, public safety awareness, media relations, employee communications, and corporate branding. Additionally, Low manages the research, creative services, and trade ally partnerships functions at Southwest Gas.

In the last two years, Low has been a key player in advancing the company’s renewed efforts in customer and market engagement. Recent efforts led by Low included customer growth and retention programs, market research, corporate brand standards and messaging strategies, public safety awareness strategies, and energy efficiency program outreach.

Low joined Southwest Gas in 2004 and has more than 20 years of marketing experience which included management responsibilities within Fortune Global 500 companies such as Schlumberger and SoftBank. Her achievements include a global rebranding of a multinational technology company, managing the communications for an initial public offering, building marketing and communications operations from the ground up in various countries, leading marketing and communications initiatives across 20+ countries, and owning a consulting business for 7 years.

Low relocated to the United States 11 years ago after having lived and worked in Asia, Europe and Australia. She holds a Bachelor of Arts degree from the National University of Singapore.

Wilhelmina Proby

NW Natural

Customer Service Supervisor

Jackie Smith

Seattle City Light

Strategic Planning Advisor
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Jackie has over 30 years of electric utility experience at Seattle City Light. This includes working in both the customer service and operations sides of the organization. Because of her knowledge of utility practices and collaborative style she has played a key role on many process improvement and change management initiatives.

She is currently Strategic Planning Advisor for City Light’s Engineering and Technology Innovation Officer. In this role she oversees the Business Unit’s capital and operational budgets, coordinates strategic plan efforts, serves on process improvement committees, works with human resources on talent acquisition and training efforts and manages business unit office staff. In case that does not cover everything, there is also the phrase “”and other duties as assigned””.

Howard Skjervem

NorthWestern Energy

Manager, Community Relations

Stephen Miller

Southwest Gas Corporation

Analyst I/Customer Engagement/Communications
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With an (admittedly) unhealthy infatuation for proper grammar and the desire to see any of his favorite teams succeed during his lifetime, Stephen Miller has traveled more than 24,000 miles from his hometown in Connecticut to get to Southwest Gas Corporation in Las Vegas. He has 25 years of experience in public relations, corporate communications, and broadcast journalism, both in the U.S. Air Force and civilian worlds.
At Southwest Gas, Stephen has a hybrid role in Corporate Communications and Customer Engagement, which includes internal/external communications and marketing. In addition to the typical PR responsibilities, he manages the Company’s social media channels, develops communication outreach plans for projects of all sizes, and occasionally acts as the in-house photographer.

Stephen enjoys fine dining, traveling, and the laughter of his 7-year old daughter. A movie about his endeavors has yet to be greenlit.

Sarah Arison

Bonneville Power Administration

Public Utilities Specialist (Project Manager)

Rick Edwards

NorthWestern Energy

Director, Key Accounts & Economic Development
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Rick is the Director of Key Accounts & Customer Education at NorthWestern Energy in Butte, Montana. He has worked for 29 years at NorthWestern Energy and their previous company, Montana Power.

Rick graduated from Montana Tech with a Bachelor of Science degree in Technical communications. He and his wife, Laurie, have three daughters, Ashley, Karley, and Courtney.

Bill Shawver

Idaho Power Company

Director, Corporate Communications

Sheena Chandra

Amazon Web Services

Global Industry Business Development Lead

Roy O’Kelly

Elpis Squared

V.P. Business Development
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Roy O’Kelly is the VP of Business Development for Elpis Squared, a technology company specializing in enterprise scale grid analytics systems and distribution management solutions for utilities adopting smart grid infrastructure.

Roy’s career has been devoted to developing sophisticated technology products in the medical device, telecommunications, and electric utility industries. For the last 8 years Roy has focused on grid modernization in general with a special interest in the development and deployment of smart metering and the realization of its benefits. He has had the pleasure of working with Southern California Edison, Itron, and Lands+Gyr.

Roy has worked with Elpis Squared since its inception and is responsible for business strategy and new product direction. Elpis is dedicated to setting a foundation for the modern grid, and deriving maximum value from existing and new distribution grid assets. Working with utilities such as LADWP and National Grid, Elpis’ software platforms are rapidly building a reputation for product innovation, system interoperability, robustness, and exceptional performance.

Chico Hunter

Salt River Project

Manager, Environmental Policy and Innovation

Scott Williams

PNW Utility Consulting

President

Patricia Ewanski

Salt River Project

Sr. Program Manager

Eric Grizzel

Sacramento Municipal Utility District

Sr. Learning & Development Specialist

Jason Cameron

Pacific Gas and Electric Company

Manager, PowerPathway

Michelle Black

NorthWestern Energy

HR Generalist

Helen Patton

Sacramento Municipal Utility District

Business Partner, Organization & Workforce Development

Marcia Isbell

TEP

Organization Development Program Manager

Michael Coyle

Pacific Gas and Electric Company

Principal Program Manager, Diversity and Inclusion

Maritza Esponda

Salt River Project

Senior HR Analyst

Tammy Short

Southwest Gas Corporation

HR Administrator

Alicia Mendoza

Southwest Gas Corporation

HR Generalist

Luca Cotrone

Southwest Gas Corporation

Manager Technical Services IS

Carrie Young

Salt River Project

Senior Director, Corporate Operations Services

Stephanie Myers

Avista Utilities

Business Technology Analyst

Andrea Pike

Avista Utilities

Business Technology Analyst

Jennifer Esch

Avista Utilities

Customer Service Credit and Collections Manager
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Jennifer Esch is currently the Customer Service Credit and Collections Manager. She has been in this role for over 3 years and is responsible for managing residential and commercial collections, utility commission complaints, regulatory requirements and full time contact center personnel.

In her previous 17 years with Avista she held roles including Meter Reading and Billing Manager, Training and Development Specialist, Quality Assurance Specialist and Customer Service Representative.

Jennifer is currently participating in an Integrated Measurement cross functional team with the goal of creating an overarching performance management model. This year she completed a Business Process Improvement course study. Jennifer was selected and completed a leadership development opportunity called the Aspiring Leader Program. This opportunity extended her learning about what it takes to be a successful leader in this industry.

Anna Kesian

KPMG LLP

Account Manager

Lynette Standley

Idaho Power Company

Manager, Corporate Communications