I have been with SaskPower for 12 years in a variety of different roles within the company, starting in the Customer Service division responding to customer related inquiries. Shortly into my career, I joined Business Support Services, supporting Distribution Operations. In 2012, SaskPower implemented a new technology solution and launched a provincial dispatch center to schedule and dispatch field resources. I managed this new department, and was accountable for development of business processes and performance metrics related to workforce management. My 6 years in this role provided me a broad perspective of operations, asset management and the electrical industry as a whole. From there I became Manager of Distribution Operations and Maintenance for the South East part of Saskatchewan with a service area of 62,500 KM² overseeing a team of 35 Power Line Technicians. Key areas of accountability include ensuring the safe and efficient operation and maintenance of the distribution system, managing customer related escalations and administration of the operational budget. This led me to my current Customer Relations Manager role, leading a team of 8 specialists responsible to manage contracts and financial aspects of new customer connections to the Distribution grid.