Denise Wilcox is the Director of CRM Strategic Solutions and Human Resources. In this dual role she leads the Human Resources function and the Customer Relationship Management & Billing (CRMB) project office. The strategic goal of CRMB is to replace a legacy system with an integrated solution that will become part of the company’s enterprise resource planning platform. Denise has held leadership positions in local government in municipal development, environmental health, labor relations and risk management. She holds a Master’s degree in Public Administration from the University of New Mexico. She is also certified as a Senior Professional in Human Resources (SPHR) and as a Senior Certified Professional through the Society for Human Resource Management (SHRM-SCP). Denise is an alumni of the WEI BAEL program.