Gina Powell assumed the role of Customer Service Operations Manager for Idaho Power on December 18, 2017. In her role, Powell oversees the management of all aspects of Customer Service operations including; the billing processes, account maintenance, credit and collections, outage communication, inbound customer calls, Web interactions, new service requests, and phone-based customer relationship outreach. Develops, manages, and administers departmental budgets. Ensures business compliance with rules and regulations pertaining to customer service. Coaches and mentors department leaders and employees. Evaluates and improves employee morale, communication, training, and the safety requirements and expectations at IPC.
Prior to joining Idaho Power, Powell worked in the Financial Services Industry for 24 years at Wells Fargo and Citigroup. Within that 24 year timespan, Powell had the opportunity to manage many different functional groups to include; compliance, project management, customer service, collections and loan operations. Her last role at Wells Fargo was as the Operational Risk Manager responsible for the oversight and leadership of a team that performed internal audits to ensure the Business Banking Group was adhering to all of the necessary Banking Regulations.
Powell is a graduate of Boise State University, earning her Bachelor of Arts in Criminal Justice and Master of Business Administration from University of Phoenix. In addition to her education, Powell is a driven professional with over 224 years of Management/Leadership experience and over 13 years of managing, leading and participating in initiatives and projects. In addition, she thrives on problem solving utilizing Lean Concepts to streamline business processes and technology and maintains a strong focus on the customer and the employees. I have been married for 20 years and have a 14 year old son.