Jim is the President and Founder of Nicholson and Associates Consulting. He brings hands-on customer expertise and strategic leadership combining a deep understanding of the utility/customer relationship, technology and people required to produce sustainable positive change.
A strategic, results-driven Senior Executive, Jim’s experience spans broad portfolios including: customer care, operations, international sales and marketing, supply chain and human resources. Holding senior executive roles in Utilities, Forest Products and Industrial Manufacturing sectors, Jim is a passionate customer advocate and skilled business leader with success driving and realizing large scale cost savings and improving productivity and performance, while growing employee engagement and customer satisfaction. Widely respected within his global client network, he brings a proven track record of cultivating deep and lasting relationships with customers, vendors and industry partners.
An active member in the business community Jim has served as Board Vice President for the Downtown Vancouver Association, and chaired its Sustainability Committee. He is past Board Vice President for the North Shore Counseling Centre Society and is a longstanding member of the Vancouver Board of Trade and the BC Human Resource Management Association.
Active in Utility industry associations, Jim recently served as a Board member, co-chair and speaker of the 2015 Mobile Utility Summit. He was the Keynote speaker on BPO for Japanese Utilities at an Aug 2015 event sponsored by Accenture and attended by numerous Japanese Utility Executives. Jim was the 2013 Chair of the Western Energy Institute’s Spring Energy Symposium, serves on their Executive Planning Committee and the Customer Connections Board Committee representing customer needs within the Gas and Electric Utilities throughout Western North America. Prior to his retirement in late 2014 as BC Hydro’s Director of Customer Care he represented BC Hydro nationally as an active member of the Canadian Electricity Association’s Customer Council.
Jim is a valued subject matter expert on topics relating to Customer Transformation, The Digital Customer, Conservation and Demand Management, Smart Meter Deployment and Integration and Process Improvement for large Utilities in countries around the world, which include; Japan, Australia, China, Philippines, Canada, United Kingdom and the USA.
A sought after speaker on Customer related topics, Jim is a British Columbia Institute of Technology graduate, Certified Master Trainer and has completed Executive Programs at The University of British Columbia and The Kellogg School of Management in Chicago.