Josh Jacobs is Director Business Integration for Puget Sound Energy. In this capacity Josh is responsible for leading PSE’s customer transformation initiative called Get to Zero, a multi-year initiative focused on improving various aspects of PSE’s customer experience. In this effort PSE is embarking upon a wholesale digital transformation, a revamp of billing and payment options for customers, and implementing work management automation.
Josh joined PSE in 1998 and has served in various roles within the company including customer service, materials management, energy supply, and grid operations. The bulk of Josh’s career has been spent in energy trading at PSE where he managed power and gas supply operations for the company. Josh also served as the lead for PSE’s CAISO EIM implementation directing both the technology and policy initiatives for PSE’s entrance into the market in 2016.
Josh is a graduate of Northwest University in Kirkland, WA where he earned a bachelor’s degree in business administration. He is married with three children and resides in Snohomish, WA.