January 21st, 2016 |
Kristin Punter has over 20 years of experience in contact center operations and is presently the Manager of Workforce Management at Pacific Gas & Electric Company (PG&E).
About the Author
By the Numbers: 2017 Hands-On Relay School
Data Science – How To Turn Data Into Actionable Business Decisions
Utilities Share Safety Strategies: What Works and What Doesn’t