January 21st, 2016 |
Kristin Punter has over 20 years of experience in contact center operations and is presently the Manager of Workforce Management at Pacific Gas & Electric Company (PG&E).
About the Author
PG&E Training Recognized as One of the World’s Top 20 – How a Strong Training Program Translates into Peak Performance
The Utility Sector Customer-Focus Challenge
Reefer Madness: Electricity + the Legalized Marijuana Industry