Kristina is the Product Development Manager, Billing and Payment with Puget Sound Energy (PSE) a gas and electric utility in Washington State. She has been with PSE for 12 years focused on internal and external customer experiences. Putting the customer first in discussions and receiving feedback steers the decision making process. Her main focus being on the customers preferences in receiving bills and submitting payments. She collaborates with Business and IT teams to ensure continued best practices, enhancements, and upgrades are delivered to enhance the customer experience.