Marlene Murphy-Roach is Pacific Gas and Electric Company’s (PG&E) Fresno Division Senior Manager. She moved with her family to join the company in 2013 after nearly 15 years working in the utility industry with Jacksonville Electric Authority (JEA) in Jacksonville, Florida.
During her time at JEA, Murphy-Roach was the vice president of Customer Relations, where she implemented improved critical processes in metering, billing, customer contacts and client support teams. Her time in the customer service and utility industry has provided her strong expertise in leading change management and building a unified performance-based service culture. In addition to her career in customer relations with JEA, Murphy-Roach also worked for AT&T Universal Card Services and SafeCard Services driving business development and management.
She serves on the Board of Boys and Girls Clus of Fresno County and is a member of Leadership Fresno Class XXXII. She received a degree in Management Studies from University of the West Indies, Kingston, Jamaica. She is also a certified Six Sigma Green Belt.