December 14th, 2015 |
Mr. Parkhurst has been in the customer service group at PG&E for the last 15 years. His career has been focused heavily on Quality Assurance and the last 8 years have been focused on improving the IVR system.
About the Author
Reefer Madness: Electricity + the Legalized Marijuana Industry
Beware of the Boilerplate
Improving the Relationship Between Utilities and Their Customers