December 14th, 2015 |
Mr. Parkhurst has been in the customer service group at PG&E for the last 15 years. His career has been focused heavily on Quality Assurance and the last 8 years have been focused on improving the IVR system.
About the Author
How TEP’s People-First Strategy Boosts Customer Satisfaction
10 Steps for A Successful Customer Journey From One Midwest Utility
Old School is the New School for In-home Gas Safety Skills