Melanie Markell

Melanie Markell started with ENMAX in Calgary, Alberta, Canada in 2016 as the Manager, Customer Care for residential services. She oversees contact centre operations for ENMAX’s regulated and de-regulated businesses with a focus on creating exceptional client experiences through an engaged and inspired workforce.

With over 20 years’ experience in contact centre operations, Melanie possesses a strong understanding of the relationship between coaching, leadership development and customer experience. Prior to ENMAX, Melanie held roles with Shaw Communications, Rogers, and Milne & Craighead, all located in Calgary. Melanie’s passions lie in employee development, community investment, traveling, making music with her band, and photo-documenting her life with her partner and their cats.