Wilhelmina Proby

Wilhelmina Proby is the Manager of the Customer Contact Center at NW Natural in Portland, Oregon. Wilhelmina has 20 years of customer service experience, 15 of which working in a contact center environment. In her time with NW Natural, Wilhelmina has worked in many capacities including Contact Center Supervisor, and most recently the Emergency Contact Center Supervisor, before moving into the CCC Manager role in October of 2021.

A native of Portland, she holds a Bachelor of Science degree in Psychology from Colorado State University. Wilhelmina considers herself a servant leader who strives to better any team in which she is apart. An advocate for diversity and inclusion, she served on the NW Natural DE&I Council from 2015 – 2018, two of which as co-Chair. In 2020 she became one of the inaugural co-Chairs of the African American ERG.