How can utilities be more proactive and effective in utilizing new and emerging tools? This track will focus on advancements in artificial intelligence, robotic process automation, data-driven insights, customer analytics, and how utilities are leveraging new technology to provide better service and more efficient operations in all parts of the business.
Target Audience: Professionals responsible for Innovation; Information Technology; Data Sciences; Data Visualization; Artificial Intelligence; Digital Transformation; Customer Strategy + Analytics; Communications + Channel Development.
Meet the Program Development Team for this track. Learn more about the Customer + Corporate Symposium.
9:45 AM – 11:00 AM
Innovative Customer Engagement: Putting the Customer in the Driver’s Seat
Facilitator: Alissa Byrd, Digital Content Specialist, NorthWestern Energy
Speakers: Kristie Deiuliis, Managing Director – Strategy and Planning, Black & Veatch
John Padalino, General Counsel & Chief Administrative Officer, Bandera Electric Cooperative
Unleash the true potential of your customer engagement practices by harnessing the full power of stakeholder involvement throughout every stage of the process. From effectively identifying customer needs to orchestrating the seamless implementation of impactful solutions, embark on a transformative journey strategically placing customers at the heart of your operations.
1:30 PM – 2:45 PM
Maximizing Value Through Data Management, Integration and Analytics
Speakers: Ali Mansaray, Supervisor, Data Management, ATCO Electric
Shan Chidambaram, Head of Data Analytics, AI, and Quantum Inspired Computing, Fujitsu North America, Inc.
In today’s data-driven Industry, organizations can unlock value by flawlessly collecting, organizing, and analyzing data from various sources. By aligning data management, integration, and analytics processes, businesses can gain actionable insights that drive informed decision-making, optimize operations, and enhance overall performance.
9:15 AM – 10:30 AM
Navigating Innovation: Embracing Change + Engaging Stakeholders for Success
Moderator: Mark Connolley-Mendoza, IS Release Manager, FortisBC
Panelists: Clayton Stooshnoff, Director, IS Applications & Delivery Services, FortisBC
Jasdeep Singh, Director, IT Planning & Governance, Arizona Public Service Company
Patrick Kubiak, Vice-President, Asset Management, Golden State Water Company
Join industry leaders in a panel discussion on navigating the intersection of innovation, technology, and change in the North American Utility sector. Explore fostering an innovative mindset, overcoming challenges in moving from tech roadmaps to implementation, and learn from practical use cases that either facilitated or hindered stakeholder adoption. Gain insights into successfully leveraging technology while prioritizing people through effective Change Management. Don’t miss this down-to-earth conversation on the realities, challenges, and successes of staying competitive in a rapidly evolving landscape.