Tools to Enhance Operational Performance

This track will explore how companies are using tools, processes, and communication to influence operational performance, measure success, and navigate change. Learn how investing in new systems and approaches can boost internal communication, workflows, productivity, efficiency, and ultimately improve the bottom line.

Target Audience: Professionals responsible for Corporate Performance Management; Business Continuity; Business Intelligence; Process Improvement; Business Development; Systems Integration; or Change Management.

This track is sponsored by:

Meet the Program Development Team for this track. Learn more about the Customer + Corporate Symposium.

Thursday, March 2, 2023

11:00 AM – 12:15 PM
Driving Transformation Change with an Operations Workforce
As the pace and volume of change utilities are facing only continues to increase, the need to drive this level of transformation in an intentional and effective way does as well. An operations workforce presents additional challenges and complexities to provide effective change management to these critical positions. Join us for a panel exploration with leaders on the front lines sharing lessons learned of what worked and what didn’t in supporting their operations workforce through a variety of changes (process and organizational, return to office and ways of working, and system-driven).

3:15 PM – 4:30 PM
Operationalizing Your Strategy: The Value of Aligning Performance Goals and Metrics with Organizational Goals, Missions and Values
Workshop focused on aligning performance measures and metrics with organizational goals and strategic vision. The workshop will identify various performance management models as well as the benefits alignment brings to the organization. A diverse panel will share successes and challenges encountered at their respective companies and lead an engaging Q&A with the audience on different perspectives and experiences.

Friday, March 3, 2023

11:00 AM – 12:15 PM
Self-Service Technology: Lofty Goal or Viable Solution?
In this session we will unpack the potential benefits of internal and external self-service technologies, hearing from organizations how they have successfully implemented self-service technologies to ‘do more with less’. Attendees will walk away with an understanding of the benefits of implementing self-service solutions within different parts of the organization and lessons learned from those who have done so successfully.