Workforce Development

Meet the Workforce Development Program Development Team. Learn more about the Operations Conference.

Wednesday, April 21, 2021

10:45 AM – 12:00 PM
Growing and Leading through Change
Change often forces us out of our comfort zone, disrupts our routines, and can even impact our way of life. Yet change is unavoidable. This session will help you gain awareness of how change affects each of us and provide tools to help you navigate through change. We will also discuss how to help individuals and teams across your organization embrace and enact change.

2:45 PM – 4:00 PM
Beyond COVID-19 – Transitioning to the New Normal
Panelists: David Hanson, Electric Services Manager, Los Angeles Department of Water & Power
Anita Tang, Supervisor/Engineering Staff – Gas Operations Support Staff, Southwest Gas Corporation
This session will explore how impacts and lessons learned from COVID-19 are helping to shape new norms for utility operations from IT, grid resiliency, customer service engagements and communications to worker/public health and safety protocols. While some changes were reactive and short-lived, some are likely here to stay. What does the new normal look like and how has this pandemic re-shaped utility operations now and in the future?

Thursday, April 22, 2021

10:45 AM – 12:00 PM
New Technology is Changing the Way We Train
This session will focus on new innovative ways to train using the tools and technology that are available. Through the presentations and virtual demo, the speakers will discuss the rollout, adaptation, and lessons learned.

2:15 PM – 3:30 PM
Knowledge Delivery/Transfer + Management
With the rapid pace of change in the industry, utilities are faced with the task of training their workforce faster than ever before. This session will provide insights and best practices that utilities are using to effectively deliver knowledge in an ever-changing environment.