Workforce Development

With the solid presence of three generations in the workforce today, it is more important now than ever to step up your game in developing your workforce. The Workforce Development track is a combination track that speaks to all audiences, both gas and electric. This track will dive into an array of topics such as Growing and Leading Through Change, looking Beyond COVID – Transitioning to the New Normal, exploring how New Technology is Changing the Way We Train, as well as a session that offers some insights into Knowledge Delivery, and Transfer and Management.

Meet the Workforce Development Program Development Team. For questions or more information on this track, please contact Traci Pepper at 971.303.1004.

Learn more about the Operations Conference.

Wednesday, April 21, 2021

10:45 AM – 12:00 PM
Growing and Leading through Change
Change often forces us out of our comfort zone, disrupts our routines, and can even impact our way of life. Yet change is unavoidable. This session will help you gain awareness of how change affects each of us and provide tools to help you navigate through change. We will also discuss how to help individuals and teams across your organization embrace and enact change.

2:45 PM – 4:00 PM
Beyond COVID-19 – Transitioning to the New Normal
Panelist: Carol Johnston, Vice President, Product and Marketing, Clevest
Michael Pfarrer, VP of Inforamtion Technology, Scope Services
David Hanson, Electric Services Manager, Los Angeles Department of Water & Power
Anita Tang, Supervisor/Engineering Staff – Gas Operations Support Staff, Southwest Gas Corporation
This session will explore how impacts and lessons learned from COVID-19 are helping to shape new norms for utility operations from IT, grid resiliency, customer service engagements and communications to worker/public health and safety protocols. While some changes were reactive and short-lived, some are likely here to stay. What does the new normal look like and how has this pandemic re-shaped utility operations now and in the future?

Thursday, April 22, 2021

10:45 AM – 12:00 PM
Gamification and Augmented Reality – How Technology is Changing the Way We Train
Speakers: Robert Feeney, Chief Customer Officer, Knowledge as a Service, Inc.
Yigit Ari, Electric System, Grid, & Bulk Power Training Advisor, Southern California Edison
This session will focus on innovative ways to train using new tools and technology including the development and lessons learned. Through presentations and a virtual demo, the speakers will teach us how we can enhance training through gamification and augmented reality.

2:15 PM – 3:30 PM
Knowledge Delivery/Transfer + Management
With the rapid pace of change in the industry, utilities are faced with the task of training their workforce faster than ever before. This session will provide insights and best practices that utilities are using to effectively deliver knowledge in an ever-changing environment.