10:00 AM – 11:30 AM
Taking “Wild” Out of Wildfire: Wildfire System Management
Speakers: Willie Thomas, Fire Risk Mitigation Program Manager, San Diego Gas & Electric Company
Greg Bailly, Operations Manager, NorthWestern Energy
This session will discuss the strategies SDG&E utilizes in managing a system before, during and after a wildfire. The presentation will begin with SDG&E giving some brief history then covering their “Public Safety Power Shut off” Policy (PSPS). It will be followed by a panel discussion covering details on a utilities decision to shut off power to prevent an ignition, with discussion on why a utility, such as NorthWestern Energy, would keep lines energized as long as possible and safe to do so, before ignition or during a wildfire. This will be followed by a system hardening discussion, reviewing techniques and tools available to utilities to minimize the potential for starting a fire as well as minimizing the potential for damage should the fire burn through a line. The format for the session will be a short presentation and panel discussion on PSPS, followed by a short presentation and panel discussion on system hardening.
3:30 PM – 5:00 PM
Leveraging Distribution Technologies
Speakers: Haik Movsesian, PE, DER Planning Project Manager, Los Angeles Department of Water & Power
Matt Piper, Global Director of Industry Solutions: Utilities, Infrastructure & AEC, ESRI
Glenn Taylor, GIS Manager, Southern Company
This session will feature applied technology in Electric Utility Distribution Systems. Haik will speak about preparing the power distribution system for future by promoting DER programs, automating the distribution system, deploying large scale batteries, and by piloting new technologies. He will also present examples of recent installations of batteries (DER’s) on LADWP’s electric distribution system explaining operational challenges and opportunities of implementing battery technology. Part Two of this session will be co-presented by Matt Piper with ESRI giving an introduction to Esri Utility Network and Glen Taylor of Southern Company discussing an example of a GIS Utility Network Model, specifically how Southern Company utilized GIS technology to change traditional documentation of utility assets thus increasing accessibility and use of data for internal users.
10:00 AM – 11:30 AM
Building Operations Excellence – Fostering Innovation
Speakers: Kim Davis, Regional Construction Manager, Southern California Edison
Travis Parks, District Manager, Southern California Edison
Lora Anguay, Director of Distribution Operations & Maintenance, Sacramento Municipal Utility District
Carol Johnston, Vice President of Product and Marketing, Clevest
John Himmel, Business Performance Manager, FortisBC
Tara Fraser, Fire Marshal, BC Hydro
In today’s ever-changing world, with new distributed energy resources and grid automation technologies coming out daily, rapidly changing regulations, and consumers’ requirements, utility distribution systems are becoming increasingly complex requiring utilities to look for innovative operating solutions. Utilities find innovation in their operating personnel, processes and technologies to operate and maintain safe, reliable, and adaptable distribution systems.
Here today we showcase several approaches people are taking to foster innovation in their organizations, and we review four case study examples demonstrating how utilities have used innovation to tackle pain points. Case studies include:
• Southern California Edison’s Customer Crew Connect (C3) outage app and X-Change program
• Innovative customer outage Communications at Sacramento Municipal Utility District
• How FortisBC achieves faster and safer restorations during emergency events
• The BC Hydro wildfire rating app
1:00 PM – 2:30 PM
The Integrated Customer
Speakers: John Mannetti, Manager, Operational Strategic Planning, Puget Sound Energy
Greg Wells, Customer Service Manager, EPCOR Distribution and Transmission Inc.
Lisa Empson, Manager, Operations Project Management Office, FortisAlberta
This session will focus on best practices, lessons learned, goals and future endeavors to enable the customer to self-serve and receive communications. Puget Sound Energy will present their “Get to Zero” initiative and “Integrated Work Management” project. These two efforts revolutionized customer experience and satisfaction by focusing on improvements to customer communication and self-service tools. EPCOR will present “Outage Map: Changes to Our IVR” and the “Release of the Outage Alerts.” FortisAlberta will present “Online and Live” – a customer portal for new connects that is tied to the project schedule and accessible to customers in real time.