Claims + Damage Recovery (Apr 10-12)

This program focuses on sharing best practices and building relationships with other leaders in claims and collection management, and offers insights from guest speakers who have been expert witnesses in claims investigations. Discussions address a wide variety of issues around balancing the need to protect utility assets with the ever-increasing priorities of providing an excellent customer experience. Participants learn from industry professionals who provide services to our members, and discuss issues common to Western utilities such as fire and storm recoveries, inverse condemnation, settlement and negotiations, and proper record keeping.

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General Details

  • Program Chair(s)
  • Carl Villarreal, Claims Liability Management Manager, San Diego Gas & Electric Company

    • Program Location
    • Sempra Energy
    • 488 8th Ave
      San Diego, CA 92101
    • Who Should Attend
      • Managers or supervisors responsible for claims and collections functions
      • Senior claims investigators and¬†adjusters
      • Collections leadership
      • Legal counsel responsible for claims areas
      • Insurance specialists
      • Service companies supporting claims and collection areas*

      *Service company members are encouraged to attend, and are permitted one registration per company. Exceptions may apply; contact nye@westernenergy.org for more information.

  • Registration Options
  • Member: $479 USD
    Regular: $879 USD

    Registration prices increase $100 after March 27, 2019. Registration allows access to all Claims + Damage Recovery agenda items and meeting materials. Registration includes a welcome reception, all meals on the second day including a networking dinner, and breakfast and lunch on the final day. Guest tickets are available for $90 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Amy Nye, Program Manager at (503) 688-2794.


Wednesday, April 10, 2019

5:30 PM - 7:30 PM

Networking Reception

Join us for a hosted networking reception.

Thursday, April 11, 2019

8:00 AM - 8:30 AM

Networking Breakfast

Breakfast will be served onsite.

8:30 AM - 8:45 AM


The host utility will welcome us to San Diego.

8:45 AM - 9:45 AM


Get to know your peers with our round-robin attendee introductions. Come prepared to share a recent success story and set-back.

9:45 AM - 10:00 AM

Networking Break

10:00 AM - 11:00 AM

Presentation 1

11:00 AM - 12:00 PM

Presentation 2

12:00 PM - 1:00 PM

Networking Lunch

Enjoy a catered lunch onsite.

1:00 PM - 2:00 PM

Presentation 3

2:00 PM - 3:00 PM

Presentation 4

3:00 PM - 4:00 PM

Industry Tour

6:00 PM - 8:30 PM

Networking Dinner

Join us for a hosted networking dinner.

Friday, April 12, 2019

8:00 AM - 8:30 AM

Networking Breakfast

Breakfast will be served onsite.

8:30 AM - 9:00 AM


9:00 AM - 10:00 AM

Presentation 5

10:00 AM - 10:15 AM

Networking Break

10:15 AM - 11:45 AM

Presentation 6

11:45 AM - 12:30 PM

Networking Lunch

Enjoy a catered lunch onsite.

12:30 PM - 1:30 PM

Presentation 7

1:30 PM - 2:00 PM

Wrap-up and 2020 Planning

Join us at the wrap-up session, where we evaluate the forum and turn our sights toward 2020.

2:00 PM - 2:00 PM

Meeting Adjourns

Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at (877) 622-3056 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $209 USD/night. This rate is guaranteed until March 27, 2019 or until the WEI room block is full.