Karen Sparkman has spent the majority of her professional career serving in various leadership roles in Public Power. She has been Senior Manager of Customer Service and Support at Snohomish County PUD since July of 2013. In this capacity, she is responsible for providing strategic leadership in the management of the District’s Customer Service Support Functions, to include: Workforce Planning, Quality and Staffing, Front Line Customer Facing Operations, Revenue Cycle Management, Field Operations, as well as back-office support. Ms. Sparkman is also responsible for ensuring compliance with the District’s customer service regulations and the collective bargaining agreement as it relates to department employees and processes.
Prior to her current position, she had served more than 12 years at Colorado Springs Utilities, lastly serving in the role of Billing Manager in charge of overseeing all of residential, commercial and industrial billing, special contracts and leading the analyst team responsible for Quality Assurance and Customer Information System (CIS) oversight. During her career she’s had a history of success in Customer Experience Improvement, Performance Management, Staff Development, Process Optimization and Business Process Reengineering.
Mrs. Sparkman holds a bachelor’s degree in Business Management and a master’s degree in Business Administration from Colorado Technical University.